FAQ
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How does the process work?
Once you select a package and complete your booking, we’ll confirm your setup date and take care of everything—from sourcing to delivery and, if included, design setup. Drop-off packages will be left neatly on your porch for you to arrange as you'd like.
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What areas do you serve?
We’re based in Berkeley Heights, New Jersey and serve surrounding towns. For a complete list of towns we serve, please see our ABOUT page. Not sure if you’re in our zone? Reach out—we’re happy to check!
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When do you start delivering and setting up fall displays?
We begin deliveries and installations in the last week of September. We recommend placing your order in advance, as our calendar fills up quickly.
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Will my pumpkins last all season?
We use fresh, high-quality pumpkins sourced locally. However, New Jersey can have warm spells in the fall, and natural decay may occur as the season progresses.
Pumpkins are perishable and may not last the entire season, especially in sunny spots or warmer weeks. For best longevity, we recommend shaded, well-ventilated areas.
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How do I know which package to choose?
Each package is designed based on the size and layout of different porch and entryway styles. If you’re unsure, feel free to reach out with a photo of your space and we’ll be happy to recommend the best fit. Many customers end up upgrading for a fuller look!
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Do I need to be home for delivery?
Nope! As long as we have clear access to your front porch or exterior entry, we can set up your display without anyone being home. Setups typically take about 30 minutes.
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Can I customize my pumpkin colors or mix?
Each package includes a detailed list of the general colors, types, and sizes you can expect—but because pumpkins are a natural product, exact shades, shapes, and textures may vary. We do our best to follow your preferences (e.g., more white, less orange), and you’re welcome to leave a note at checkout. While we can’t guarantee specifics, we’ll always prioritize a beautiful, balanced display.
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Do you decorate apartment buildings, storefronts, or shared entryways?
Yes! We love working with small businesses, storefronts, apartment buildings, condos, and event venues. Whether you're planning a seasonal entrance for a shop or a festive backdrop for a wedding or photo shoot, we’ll recommend the best package for your space. Reach out for custom quotes and availability.
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Do I need to purchase hay bales separately?
Packages 2 through 5 include hay as part of the display. However, depending on your porch, steps, or entryway—and the overall look you’re going for—additional hay bales can be a great way to add height, dimension, and a fuller setup. They’re available as an optional add-on and will be styled to complement your chosen package and home.
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What if a pumpkin in my display starts rotting right away?
If one or more pumpkins show signs of unusual rot or decay within 48 hours of delivery, we’ll gladly replace them—just contact us within that window. However, this policy does not apply to damage caused by weather (such as storms, heat waves, or high winds) or wildlife (like squirrels or deer). Replacements are limited to pumpkins that arrived unexpectedly spoiled despite our quality checks.
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Do you offer decor for holidays other than fall?
We are currently focused exclusively on autumn displays, but we’re exploring options for expanding to other seasonal offerings in the future.
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Can I add pickup service later?
Yes, you can request a pickup anytime, even after your display has been delivered. We’ll take care of the cleanup and disposal for you. You will be billed an additional $75 for pick up.
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Do I need to pre-order?
Yes, pre-ordering is the best way to secure your preferred delivery date and ensure availability. Our services often sell out due to high demand.
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What if animals eat or move the pumpkins?
Squirrels, deer, and other wildlife may nibble on or move the pumpkins, especially if they’re left out for several weeks. We are not responsible for any damage or disappearance caused by wildlife.
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What happens to the pumpkins after pickup?
Pumpkins and hay bales collected at the end of the season are responsibly composted or donated to local farms whenever possible.
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How long does setup take?
Most displays are completed within 20–60 minutes, depending on the size of the package and the layout of your entryway.
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What if my porch is small or irregularly shaped?
No problem! We’ve styled everything from stoops to sweeping entryways. If you’re unsure, send us a quick photo and we’ll help guide you to the best package and layout options.
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Can I request a specific delivery date or time?
We do our best to accommodate preferred delivery dates. While we cannot guarantee exact times, we will provide a delivery window and notify you when we’re on the way.
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What is your refund or cancellation policy?
Because our materials are perishable and sourced specifically for each order, all sales are final.