Terms of Service

By placing an order with Open Door Studio, you agree to the following terms:

1. Wildlife Interference

We are not responsible for any pumpkins, hay bales, mums, or other décor that are moved, damaged, or consumed by squirrels, deer, or other animals.

2. Natural Decay

Pumpkins are perishable. While we select the freshest available, we cannot guarantee how long they will last. Factors such as weather (heat, rain, frost) may affect the longevity of your display.

3. Product Variability

All decorative items, including pumpkins, are fresh and locally sourced. Variations in size, color, shape, and texture are natural and to be expected.

Images shown are representative design concepts created by our team. All displays are styled using real, fresh pumpkins sourced locally. Some imagery may depict digital renderings for illustrative purposes.

4. Package Flexibility

Package descriptions represent general guidelines. We reserve the right to make substitutions of equal or greater value based on product availability and overall quality.

5. Customer Responsibility

It is your responsibility to ensure that we have clear and safe access to your delivery location. If any special delivery instructions are needed (e.g., gate codes, pets on the property), they must be provided in advance.

6. Final Sale Policy

All sales are final. Due to the seasonal and perishable nature of our materials, we do not offer refunds or exchanges after an order is placed.

7. Pickup Services

End-of-season pickup is available for an additional fee and must be scheduled in advance. Pickups are for items provided by Open Door Studio only.

8. Limitation of Liability

We are not liable for any injury, damage, or loss that may result from use or interaction with the decorative items after delivery, including tripping hazards, allergies, or property damage caused by placement or removal.

Thank you for supporting our small business. We’re proud to help you create a beautiful fall season—without the hassle.